Rechargeable Waterproof Silicone Suction Cup Vibrator - Plum

Q1: Are Sensgo's products made of safe materials for intimate use?

A: All Sensgo's body-safe intimate toys are crafted from medical-grade silicone, food-grade ABS, and other materials that meet international safety standards. They are 100% hypoallergenic, odor-free, and non-irritating, with certifications from third-party authoritative institutions. The smooth surface of the materials makes them easy to clean, ensuring safe and comfortable intimate use for you.

Q2: Are the products waterproof? Can they be used in the bathroom?

A: Most of our products, such as wearable vibrators and intimate massagers, feature IPX7 waterproof design, which allows direct use in the bathroom or bathtub and facilitates cleaning. Please refer to the individual product detail page for the specific waterproof rating. Before use, ensure that the product's charging port/interface is completely sealed.

Q1: What is the shipping time for different countries/regions?

A: We have deployed local warehouses in multiple regions around the world, and the shipping time is as follows:
- United States (mainland): 5-8 business days (excluding the 5 U.S. outlying islands; some new products may take 7-15 business days);
- European regions (e.g., Germany, France, UK, etc.): 5-10 business days;
- Australia region: 3-7 business days;
- Other countries/regions: 8-12 business days.
If there are special circumstances such as holidays or customs inspections, slight delays may occur. We will track the logistics status in real time and notify you.

Q2: Will the order be shipped in discreet packaging? Will the product information be displayed on the shipping label?

A: Sensgo attaches great importance to your privacy protection. All orders are shipped in unmarked neutral cartons/envelopes. The shipping label only displays general names such as "Daily Necessities" or "Living Supplies", and does not show any product-related information, brand logos or sensitive words, ensuring your privacy security throughout the process.

Q1: What payment methods do you accept?

A: We accept a variety of secure payment methods, including Credit Cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. All payment processes are encrypted through secure payment gateways to protect your personal and financial information.

Q2: Can I modify or cancel my order after payment?

A: To ensure fast delivery, we process orders quickly after payment. If you need to modify or cancel the order, please contact our customer service within 2 hours of placing the order. If the order has been shipped, we cannot modify or cancel it. You can apply for a return or exchange in accordance with our return policy after receiving the goods.

Q1: What is your return and refund policy for intimate toys?

A: We offer a 30-day satisfaction guarantee for all unused and unopened intimate toys. If you are not satisfied with the product, you can apply for a return or refund within 30 days of receiving the goods, provided that the product is in its original packaging and has no signs of use. Please note that used intimate toys cannot be returned or refunded due to hygiene and safety reasons.

Q2: Is the return shipping cost borne by the customer?

A: If the return is caused by product quality issues (e.g., defects, malfunctions), we will bear the return shipping cost and provide a full refund or replacement. If the return is due to personal reasons (e.g., change of mind), the return shipping cost will be borne by the customer, and we will refund the product price after receiving and inspecting the returned goods.

Q1: How to use and maintain the intimate toys to extend their service life?

A: For use: Please read the product manual carefully before use. It is recommended to use water-based lubricants with silicone products (avoid oil-based lubricants which may damage the silicone material). For maintenance: Clean the product with warm water and mild soap or professional toy cleaner after each use, dry it with a clean towel, and store it in a cool, dry and ventilated place away from direct sunlight. Do not expose the product to high temperature or open flames.

Q2: Do the products come with a warranty?

A: All Sensgo intimate toys come with a 1-year warranty. If the product has quality problems within the warranty period (non-human damage), please contact our customer service with your order number and product photos, and we will provide free repair or replacement services.

Q1: How can I contact your customer service?

A: You can contact our customer service team through the following ways:
- Email: support@sensgo.com (response within 24 business hours);
- Live Chat: Click the "Live Chat" button on our website (available from 9:00 AM to 6:00 PM GMT);
- Contact Form: Fill in the contact form on the "Contact Us" page, and we will reply to you as soon as possible.

Q2: Will my personal information be kept confidential?

A: Sensgo strictly abides by international data protection regulations. Your personal information (including order information, contact information, etc.) will be kept strictly confidential and will not be disclosed to any third party without your permission. We only use your personal information for order processing, shipping and after-sales service.